DranoxilWho is responsible
Dranoxil Φυσικά Προϊόντα Ι.Κ.Ε., Αιμιλίου Βεάκη 24, 121 34 Περιστέρι, Ελλάδα. Data protection officer: [email protected].
Legal framework
We process data in accordance with the General Data Protection Regulation (GDPR) and the laws applicable in Greece. In the event of a discrepancy between this text and the law, the law prevails.
What we collect
When you place an order, we record only the shipping details: full name, delivery address, email, telephone number, and the selected products. We do not request or store card numbers on this website. When you connect, the system retains technical data: IP address, browser type, and visited pages, through the cookies described below.
- Identification and physical delivery details (full name, home address, postal code, contact phone number, email address).
- Order history, recorded shipping preferences, and records of selected payment methods.
- Technical browsing and device log data (IP address, browser type, operating system settings).
- Content of communications with technical support and customer service feedback.
Why we use it
- To fulfill and deliver orders, as well as to process any returns.
- To answer your inquiries and provide tracking updates for your package.
- For technical security monitoring of the website and evaluating its performance.
- For price updates, only if you have subscribed, with an unsubscribe option in every email.
Who we grant access to
Couriers receive your address and telephone number for delivery. The payment provider receives details for settlement. Hosting and analytics providers process data under contract. We never sell personal information to third parties.
The company fully complies with the European privacy framework and does not sell, trade, or share consumer personal data with third parties for advertising or commercial purposes.
Data retention period
We keep order documents for the duration required by tax law and delete them afterwards. Account details remain until you request deletion. Traffic data is deleted after 14 months.
Your rights
In accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Law 4624/2019, you retain the right to information, access, rectification, erasure, restriction of processing, data portability, and objection, as well as the right to lodge a complaint with the Hellenic Data Protection Authority.
Security
The store does not record, process, or store credit or debit card data, as payments are made exclusively via free cash on delivery upon receipt or via direct bank transfer.
Questions about this policy
Contact us at [email protected] or call +30 724 559 226 during Mon-Fri 08:15 - 17:15, Sat 10:30 - 15:30. We answer all calls and messages within one business day.
- Merchant
- Dranoxil Φυσικά Προϊόντα Ι.Κ.Ε.
- Registered address
- Αιμιλίου Βεάκη 24, 121 34 Περιστέρι, Ελλάδα
- [email protected]
- Phone
- +30 724 559 226
- Working hours
- Mon-Fri 08:15 - 17:15, Sat 10:30 - 15:30
- Registration
- ΑΦΜ: 473075310